Shipping info/Terms & Conditions

Deliveries

Shipments within Sweden
Orders are delivered via Postnord MyPack within 1-3 business days*. You will receive an e-mail when the package is ready for pick up at your local post center, if you left your mobile phone number you will also be notified via SMS. Standard shipping costs 45 SEK. We offer free shipping on orders over 1000 SEK.

All PostNord's services are environmentally certified to ISO 14001 and ISO 9001.

*Please note that the delivery time might be slightly longer during busy periods and holidays. 

Pick-up in store
You can also choose to pick up your order from our store on Skånegatan 83, Stockholm. The order is available for pick up immediately after order confirmation. If you wish to return or exchange an item, you can do so directly in store. Good for both you and the environment!

International Shipments
Orders are delivered via Postnord, Fedex or DHL within 3-7 business days. You will receive a shipping confirmation containing tracking information once your order has been shipped. International shipping costs 120 SEK. Please note that you are financially responsible for additional VAT, custom duties or other charges by the customs.

Returns and Exchanges

Easy returns and exchanges
You may return an item and get a full refund, or exchange the item, within 14 days of delivery. You can also return or exchange items directly in our flagship store on Skånegatan 83, Stockholm.

Exchanges
Exchanges within Sweden are FREE. All exchanges are subject to availability - you can choose to change your order for a different product, color or size as long as it is for the same price or less. Potential price differences will be refunded. 

Returns
Returns will only be accepted if labels and original packaging are fully intact. Items you wish to return have to be in perfect condition accompanied by the original invoice. Please remember that the financial responsibility for the return is yours until it reaches us, so we recommend that you only use our postage labels and delivery service. Shipping charges on returns are at the customer’s expense (Sweden 45 SEK, International 120 SEK). Refunds for returned merchandise will be made within two weeks of the return to the original purchaser’s credit card or Paypal account, the shipping cost will be deducted from your refund.*  

*Note that for international returns additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund.

How to exchange/return an item:

  1. Fill in the return form and package it together with the items you wish to send back (please consider the environment and re-use our packaging if possible).
  2. Peel off the pre-paid return label and attach it to the outside of the parcel, making sure that you remove or cover the original address label.
  3. Take the parcel to your collection point and send it to the address provided. Remember to ask for proof of postage.

Faulty items
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.